We have tavelled all of North Carolina and most of Virginia talking to fire and storm victims, and each Family has a story to tell regarding their loss. When anyone spends this much time discussing the claims process you can't help but notice patterns forming as to how insurance companies settle their claims.
We've found ourselves trying to educate people as to why they should not hire anyone, especially a restoration company. We have nothing against any of these companies but fire and storm victims need to understand something very important. If you hire a restoration company, most all of the money from your policy will go to them, not to you.
This has been going on for years. We believe since you bought the policy, you should receive the settlement. In short, we advise everyone to settle the claim first.
1. Do not hire anyone until your claim has settled. This means all restoration companies..
2. Do not hire anyone to clean your clothes or any hard items like furniture.
3. Take detailed notes and keep everyone away from your property.
4. Protect your property from further damage. Tarp any holes in the roof and board up broken windows.
5. Never throw anything away. Again, Never throw anything away.
6. Get educated: Google Anderson Cooper/Allstate and watch the video. This will help to explain what you're up against.
7. Slow down, don't get in a rush. There is no reason to hurry up and run out of money.
8. If you do not have a copy of your policy, request one from the adjuster but do not be surprised if you never receive a copy.
9. After you have removed all important documents and any jewelry, leave everything else inside the home and lock it up. It's this simple.
10. Dial 984.365.3356. Everyone at Full Recovery knows how you feel and we are here to help.